Refund Policy

You may request a full refund within 14 days of purchase for any charge — a new subscription, a renewal, a credit purchase, or an optional add-on.

The one exception: a refund is not available if, during that 14-day period, you started using or benefiting from what you purchased — for example, you used the subscription to send RFQs or submit quotes, or spent purchased credits. This mirrors the refund terms of our payment provider, whose buyer terms also apply to every purchase.

After the 14-day window, charges are no longer refundable — but see Sections 03 and 04, and when in doubt, ask us.

Email admin@texhub.ai from the address on your account with the charge date and amount, and we’ll take it from there. Refunds are processed back to the original payment method by our payment provider; you can also raise the request with them directly. Please allow a few business days for the funds to appear.

You can cancel your subscription at any time. Cancellation takes effect at the end of your current billing period — your access continues until then, and you are not charged again after that. Cancelling does not by itself refund the current period; the 14-day window in Section 01 governs refunds of the most recent charge.

Duplicate charges, or charges made in error, are refunded in full whenever they occurred — the 14-day window does not limit corrections of our (or our provider’s) mistakes. Just tell us.

If a feature didn’t work as expected or the platform isn’t delivering what you hoped, contact admin@texhub.ai — a real person reads every message, and we would genuinely rather understand and fix the problem than lose you. Nothing in this policy limits rights that the law of your jurisdiction makes mandatory.

Please contact us before disputing a charge with your bank or card issuer — almost every billing issue is faster to resolve directly, and an unexplained chargeback may result in suspension of the associated account while it is investigated.

This policy covers fees paid for the Texhub platform itself. It does not cover payments between brands and factories for goods — those transactions are between the parties themselves, as set out in our Terms of Service.