01What governs a refund
Access to Texhub is arranged directly with us rather than bought from this website. Whether a payment can be refunded, and on what terms, is set out in the order form or written agreement under which it was made. That document governs. This page does not add to it, take away from it, or replace it.
Two things hold regardless of what any agreement says, and we would rather state them plainly than leave you to ask: we correct billing errors in full (Section 03), and nothing in this policy or in any agreement limits rights that the law of your jurisdiction makes mandatory.
02Asking about a charge
Email admin@texhub.ai from the address on your account, or send us a message, with the date and amount of the charge and we’ll take it from there. Where a refund is due it is returned by the same route the payment came in. Please allow a few business days for funds to appear.
03Billing errors
Duplicate charges, and charges made in error, are refunded in full whenever they occurred. No time limit applies to correcting our own mistakes. Just tell us.
04Something not working?
If a feature didn’t work as expected, or the platform isn’t delivering what you hoped, contact admin@texhub.ai. A real person reads every message, and we would rather understand and fix the problem than lose you.
05Chargebacks
Please contact us before disputing a charge with your bank or card issuer. Almost every billing issue is faster to resolve directly, and an unexplained chargeback may result in suspension of the associated account while it is investigated.
06Scope
This policy covers amounts paid to Texhub for the platform itself. It does not cover payments between brands and factories for goods; those transactions are between the parties themselves, as set out in our Terms of Service.