Questions and answers

Every approved factory that makes the garment and holds each certification you require is matched and told about your RFQ. A fit score then weighs its minimum order, its capacity by your date, how reliably it answers and the countries you prefer, along with its reviews and track record.

Each factory profile lists the certifications it holds, such as GOTS, OEKO-TEX or WRAP, and you can require them on an RFQ so only factories that hold them are matched. The certificates themselves can be shared as files in your conversation with the factory.

Every quote answers the same RFQ with a unit price, a minimum order, a lead time and notes. You see them side by side, ranked on price, minimum order and lead time, and you can message each of them before you award.

Yes, while it is open for quotes. If you change the quantity, target price, target date, size run or design, the factories that quoted are asked to quote again.

An order opens with that factory. You accept it or raise a dispute, and the factory moves it through production, adding notes and photos at each milestone.

Raise a dispute on the order and give your reason. The order pauses while our team reviews it, and both sides read the outcome. Texhub is not a party to the order: the contract is between you and the factory.

No. You agree price, payment and delivery terms with the factory directly. Our terms include advice on paying a new factory.

No. You talk to factories on Texhub, and they never see your email address or phone number. A factory matched to your RFQ sees your brand name, country, website and the month you joined.

Set up a factory profile with the garments you make, your minimum order, monthly capacity, location and the certifications you hold. A person on our team reviews it before you can be matched or quote.

Every open RFQ for a garment you make, unless it requires a certification you do not hold. Your minimum order, capacity, responsiveness, country, reviews and track record set how well you fit each one.

The full tech pack and reference files, the quantity, sizes and deadline, any certifications the brand requires and, when the brand sets one, a target price.

With a unit price, a minimum order, a lead time and any notes. If the brand changes the RFQ after you quote, you are asked to quote again.

No. Brands see your factory profile, never your direct contact details. You talk to each brand in the RFQ's thread on Texhub.

Signed-in Texhub users, once our team approves it. It shows your name, location, the garments you make, minimum order, monthly capacity, certifications and the reviews brands have written.

The order pauses while our team reviews the dispute, and both sides read the outcome and the reviewer's note. A brand can withdraw its dispute. An outcome in the brand's favour lowers the factory in matching for a year.

No. Start from a catalogue garment or a blank canvas and edit every part by hand. The assistant is there when you want it, and anything it changes can be undone.

Start from a catalogue garment, from tees to tailored coats, or add photos or a sketch. The assistant asks a few questions, then draws the front, back and side views as vector drawings you can edit.

Flats in every view, measurements graded across your sizes, materials, colourways with TCX codes, artwork, labels and sewing details, all in one document.

The whole pack as a vector PDF, and the flats as SVG. Lines stay sharp at any print size.

Each colour is matched to its nearest TCX chip within ΔE 4. A colour further away is flagged for a lab dip, so the factory knows what to match.

Yes. Share a project with a colleague who has a Texhub account and you can both edit it. Only the owner can delete it.

They are stored privately with your project. When the assistant draws from them, they are sent to our AI providers to make the drawing.

At studio.texhub.ai. Signing in on texhub.ai signs you in there too, with the same account.

Tell us what you make on the contact page. We set up your brand or factory account and send you a link to sign in. A factory profile is reviewed by our team before it receives RFQs.

No. Each account is a brand or a factory, set when the account is created.

Yes. Sign in once and the same account works on texhub.ai and in the Studio.

Open the reset page from the sign-in page and enter your email address. We send you a link to set a new password.

Sign-up, sign-in, password reset and the contact form run Cloudflare Turnstile to keep automated abuse out. It sets no cookie and does not track you across sites.

Open Settings, then Security, and choose Sign out of every device. The usual Sign out ends the session on the device you are using.

You and the people you invite to a project. When you send an RFQ, the factories matched to it see that tech pack and nothing else you have made.

Only the essential ones that keep you signed in and the service secure. There are no advertising or tracking cookies, and page views are counted without any cookie or identifier.

Yes. In Settings, under Security, Download my data gives you a machine-readable copy of the personal data on your account.

Ask for it in Settings, under Security. Our team reviews the request, then erases what identifies you, deletes your Studio projects and closes your login. Your past orders and quotes stay, without your details, because the other side needs them.

In the United States. Texhub runs on Google Cloud, and the database and files are on Supabase, both in Oregon.

Only as running Texhub needs: with the brand or factory on the other side of an RFQ, and with the providers that host and run the service.

Not yet. A phone app for the marketplace is being built. Until then, texhub.ai works in your phone's browser.

Yes. It fits a phone screen, with the main sections in a tab bar at the bottom.

Yes, through your browser. Turn them on in Settings, under Notifications. On an iPhone, add Texhub to your Home Screen first and open it from there.

It depends on how many tech packs your team makes and how you source, so we agree it with each team. Tell us what you make and we will walk you through it.